Privacy & security

 - Privacy & security

 

  1. Privacy Policy at wendyhair.com

 

(1) Collection of personal data

 

In order to provide you with personalized recommendations, efficient customer service and timely news notifications, we will record some of the information you provided when visiting our website and registering and browsing our website.

 

Includes your name, email address, gender, your account settings, IP, fingerprint data, device information, your billing and shipping address information, phone number, address, credit card information, language preferences, product category preferences.

 

At wendyhair.com, we value and respect your personal information. We ensure that you protect your privacy when using our services. Once we receive your data transfer, we will take technical and organizational measures to help protect your data from loss, manipulation, unauthorized access, and more. We will constantly adjust our security measures based on technological progress and development. We use Secure Sockets Layer (SSL) to protect your data with encryption. SSL is a feature that encrypts all information sent between buyers and sellers, including card information, so external parties cannot read the card. details.

 

 

 

(2) Use of personal data

 

We collect personal information that you voluntarily provide to us and use it for the following purposes:

 

Create your personal account on wendyhair.com

 

Complete the transaction with you;

 

If you have any questions regarding the delivery of your item, you can contact us;

 

If you have subscribed, please communicate with you about the latest market trends and let you participate in the promotion;

 

Understand your needs and preferences and recommend personalized products;

 

Develop, enhance, market and deliver products and services that meet your needs;

 

Handling exchanges or product returns;

 

Improve our services and respond to requests or complaints.

 

 

 

(3) The content and frequency of our communication with you

 

  • Email, SMS and app push notifications for automatic triggering

 

After you register with wendyhair, we may send you a confirmation email or SMS verification and send you a service-related notification if necessary.

 

E.g:

 

Your order confirmation email;

 

Your address change confirmation email;

 

Your payment confirmation email

 

Your order delivery notice;

 

Your package logistics method change notice;

 

The above list is closely related to your order. We strongly recommend that you do not cancel your subscription. If you insist on deleting your account information, you will not receive the above email again.

 

The frequency of these notifications is closely related to your interaction on our website. We cannot promise a certain amount of delivery.

 

How to delete my account:

 

Please refer to (7) Exit Right.

 

 

 

  • Used to manually group emails or text messages and app push notifications

 

. After receiving your subscription request, we will send a group email newsletter, SMS newsletter and app push notifications. These notifications include:

 

Special offers for subscribers only;

 

New product updates;

 

Website promotion and coupons;

 

Product personalized recommendation;

 

Shopping and wearing, maintenance tips;

 

Update of service policy.

 

You can receive 2-5 notifications per week on average. You can unsubscribe at any time.

 

How to unsubscribe:

 

Please refer to (7) Exit Right.

 

 

 

(4) Biscuits

 

Cookies are small text files that are saved to your computer or mobile device to retrieve and use cookies from .wendyhair to enhance and simplify your access during subsequent visits. We do not use cookies to disclose information to third parties. There are also third-party cookies on our website that we use to collect statistics in aggregate form in analytical tools such as Google Analytics. Some of these cookies may track your behavior on multiple websites. There are two types of cookie persistence and temporary (session) cookies.

 

Persistent cookies are stored as files on your computer or mobile device for no more than 24 months.

 

Temporary storage of session cookies and disappears when you close your browser. Unless you are logged in, we use persistent cookies to store your shipping country and shopping bags. We use session cookies to check if you are logged in.

 

You can easily delete cookies on your computer or mobile device using your browser. For instructions on how to handle and delete cookies, please check under "Help" in your browser. You can choose to disable cookies or receive notifications each time you send a new cookie to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all of the following features:

 

Speed ​​up navigation

 

Track website usage

 

Identify user and user access rights

 

Enable selection and purchase of products on this site to record your browsing activity and purchases

 

 

 

A web beacon is a tiny graphic with a unique identifier that functions like a cookie and is used to allow us to count users who have visited certain pages of the site and to help determine the effectiveness of the promotion or advertising campaign. The web beacon is invisibly embedded on the web page compared to the cookie stored on the hard drive of the user's computer.

 

 

 

(5) Children's privacy

 

If you are under 16 years of age, please use wendyhair.com and only be given or authorized by your parental responsibility holder.

 

Wendyhair does not use any data from children under the age of 13 to collect, use or transmit data to third parties. When we learn that we have collected personal data for children under the age of 13, we will delete the data immediately. If you find that any child under the age of 13 is registered on our website, please contact us to delete.

 

Email: wendyhairvip@gmail.com

 

Phone: 86-188-13944573

 

 

 

(6) Information processing

 

You agree to be clear and fully understand that in order to provide you with personalized recommendations, efficient customer service and timely news notifications, we have the right to process your personal data or data sets, including but not limited to any of the following or a series of operations, For example, collecting, recording, organizing, constructing, storing, adapting or modifying, retrieving, consulting, using, disclosing, disseminating or otherwise using, arranging, combining, limiting, deleting or destroying, regardless of whether the operation uses automated means.

 

 

 

(7) The right to opt out

 

Delete my account

 

 wendyhair is committed to providing you with continuous, high quality products and services. However, if you want to delete all the data on our website, we will respect your choice and should cooperate fully. Please contact  wendyhair Customer Service and they will respond to you within 48 hours. All your information will be completely removed from the  wendyhair server.

 

Soon, you can submit a delete account request via our webpage. Currently under development. Before that, you can contact customer service to help delete.

 

 

 

No more emails or messages

 

If you no longer wish to receive promotional information from your company, you can unsubscribe from these newsletters at any time by clicking the "Unsubscribe" hyperlink at the bottom of each email. You can unsubscribe from SMS by sending an email to wendyhairvip@gmail.com.

 

 

 

 

 

  1. Data security on wendyhair.com

 

(1) How do we protect the user's information?

 

Wendyhair.com uses physical, electronic and managerial procedures to protect the confidentiality of your personal information, including the Secure Sockets Layer ("SSL") of all financial transactions conducted through this website. We use SSL encryption to protect your online personal information, and we have taken steps to protect your personal information at our factory. Access to your personal information is restricted. Only employees who need access to your personal information to perform specific tasks can access your personal information. Finally, we rely on third-party service providers to implement the physical security of some of our computer hardware. We think their security procedures are enough. For example, when you visit our site, you access a server that is kept in a secure physical environment.

 

 

 

Although we use industry standard precautions to protect your personal information, there is no guarantee that data transmission over the Internet is 100% secure. Therefore, we cannot ensure or warrant the security of any information you transmit to us, and you understand that any information you transfer to us is at your own risk. But we will do our best to protect your data. We do not sell, rent, trade, license or otherwise disclose your personal or financial information to anyone. We will work with third-party partners while providing better service.

 

You are responsible for maintaining the security and confidentiality of the wendyhair.com username and password.

 

 

 

(2) Cooperation with third-party partners

 

Sometimes we have to use a third-party service provider to perform specific functions on our behalf. Any information disclosed to them is solely to help them provide services. We will sign a strict confidentiality agreement with a third party service provider. At the same time, strict encryption methods will be used during data transmission.

 

  • delivery

 

We must provide your name, shipping address, email and phone number to DHL, USSF, EMS, UPS and other partners to ensure your order is delivered.

 

  • payment

 

We must provide your credit card number to financial services institutions (such as Bay, credit card processors and card issuers) to process payments. We may share information to reduce the risk of fraud or to prevent fraudulent users who attempt fraud or other illegal activities on our website.

 

  • marketing

 

During your registration, you agree to receive our promotional notices; you may receive new products, promotional announcements, special offers and services through EDM and SMS. You can unsubscribe from these newsletters at any time by clicking the "Unsubscribe" hyperlink at the bottom of each email. You can also send an email to the service @ wendyhair.com and ask to stop sending you any promotional emails or text messages.

 

  • Data tracking and statistics

 

 

 

In order to understand our website access data, we may share information that does not identify you or any users, such as the number of daily visitors to a particular page, or the size of an order on a particular date, as well as third parties as advertising partners and Google Analytics.

 

 

 

(3) You fully understand and expressly agree that we may authorize the Company to process your personal data after signing a rigorous written data processing agreement.

 

 

 

(4) Corporate affairs and business.

 

We may share personal data with all affiliates. We may transfer any and all personal data to the relevant third party if we merge, restructure, acquire, joint venture, transfer, spin off, transfer or dispose of or dispose of all or any part of our business, including in connection with any bankruptcy or similar process.

 

 

 

(5) Data Protection Officer

 

Office of the Data Protection Commissioner

 

Phone: 861062901050-8089

 

Fax: 861062907855

 

Email: info@tidemail.cc

 

 

 

 

 

  1. Update our privacy and security policy

 

Wendyhair.com reserves the right to change the privacy and security statements of the website.

 

Any changes we make to this privacy and security policy can be found online. When we make changes, we will update the "last updated" date below. If the change is deemed to be more important, we may attempt to contact you or we will post a notice on this website that we have made changes to this policy.

 

 

 

 

Our company name: Wendy Hair Products Co., Ltd.

Address: 2000 South Colorado Ave. Tower 1, Suite 2000 Denver, CO 80222, USA ((not return or exchange nb address, if you need to get the return address, please contact our customer service)

 

 

 

contact us:

 

Email: wendyhairvip@gmail.com

 

Phone: 1(800)980-1742

 

 

 

 

 

Last updated date:

 

May.15, 2019